Terms & Conditions

01 Who We Are & What We Do

MyNextSafar is a request-based travel facilitation service. Through our website, you submit a request describing the flight, train, hotel, bus, homestay, or visa assistance you require. Our travel desk researches available options across airlines, railways, hotels, and third-party booking platforms, and communicates the best options to you along with pricing.

MyNextSafar acts solely as an intermediary and facilitator connecting you with relevant suppliers, travel partner platforms, and service providers. We are not an airline, railway operator, hotel, bus operator, homestay host, or tour operator.

02 Payments & Booking Fees

Payment Gateway: All payments for bookings must be completed through our integrated payment partner Razorpay. You can pay using UPI, Net Banking, Credit Cards, or Debit Cards. MyNextSafar is not responsible for any transaction failures or delays caused by banking networks or payment gateway errors.

Non-Refundable Service Fees: MyNextSafar charges a mandatory convenience/service fee for researching, coordinating, and processing your booking. This service fee is charged over and above the base fare of the supplier and is strictly non-refundable under any circumstances once a request is processed.

Service Fee Structure

03 Cancellations, Refunds & Rescheduling

• Supplier Policy Rules: All cancellations, refunds, and rescheduling requests are subject entirely to the specific rules, cancellation windows, and penalty terms of the underlying supplier (Airline fare rules, Indian Railways/IRCTC guidelines, or individual Hotel policies).
• Our Cancellation Charges: If you request a booking cancellation, MyNextSafar's original service fee will not be refunded.
• Refund Distribution: The final refund amount payable to the customer will be strictly calculated based on what the Flight/Train/Hotel supplier returns after deducting their respective cancellation penalties.
• Refund Timeline: Once the third-party supplier processes and releases the refund money to us, MyNextSafar will forward the refund amount back to the customer's original payment method within 7 to 14 working days.

04 No Guarantee of Fares & Availability

Fares, seat availability, and room availability fluctuate in real-time and are controlled entirely by the third-party operators. We do not guarantee that any fare or room quoted during initial communication will remain available until your payment is fully processed via Razorpay. Any price differences arising during the window between your request and actual booking execution must be borne by the customer.

05 Third-Party Disclaimers

Since MyNextSafar operates strictly as an intermediary facilitator, we accept absolutely no liability for the performance, non-performance, flight delays, sudden cancellations, poor hotel room quality, transport breakdowns, or any service deficiencies of third-party suppliers. Any issues regarding your actual journey or stay must be taken up directly with the respective service provider.

06 Governing Law & Jurisdiction

These Terms and any relationship between the customer and MyNextSafar shall be governed by and construed in accordance with the laws of India. Any legal disputes, claims, or proceedings arising out of our services shall be subject to the exclusive jurisdiction of the competent courts in Bengaluru, Karnataka only.

07 Grievance Officer & Customer Support

In compliance with the Information Technology Act, 2000 and Consumer Protection Rules, the details of our Grievance Support Desk are below.